“People may not remember exactly what you did or what you said, but they will always remember how you made them feel."
It is important to build relationships with people. To take the time out of our day to make someone happy or feel better. That is one of the many things that I love about my job as a CNA working in a nursing facility, that we work hard to make people feel better. Older people don't always have the best day. A lot of them can't do things by themselves and they feel bad that we have to help them. I feel like when I make someone feel better then they make someone feel better and it spreads on and on. :)
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